Navigate through our FAQ section to quickly resolve any queries or concerns you might have. From order details to product specifics, we've consolidated answers to the most common questions our customers ask. Dive in and get informed!
We accept debit/credit cards (Visa, Mastercard, American Express), Apple Pay, Google Pay, Giropay, EPS, iDEAL, SOFORT, and Przelewy24 (P24).
Once your order is processed, you will receive a confirmation email containing your tracking number. You can then use this number on our website's 'Track My Order' section or directly on the courier's website to monitor the status and location of your package.
Our promise is to provide you with top-notch products. However, if you're not entirely pleased with your selection, feel free to return it within a 30-day window from the purchase date. You'll receive either a refund or a chance to swap your item, though please note that shipping fees are not covered. For clothing returns, the items should be in pristine condition: not worn or washed, and devoid of any signs of deodorant, animal fur, strong scents, or smoke.
Kindly understand that we won't entertain refund requests for items still en route. Refund procedures commence only after we've taken a close look at the returned items.
A few things to remember:
*Multiple apparel orders of the same item are final sales. To ensure the items fit, we have put size chart table at the bottom of the each item's description. You might want to double check you order and make sure you are ordering the right size and consider purchasing a single item initially. If you make a mistake or change your mind regarding your order - reach out to support@scaryshirts.com with your order number within 24 hours of your order being placed and we can correct it or cancel it. For more info visit our Return Policy Page.
Thanks for being a part of our eerie tribe!
Haunt the town in our shirts – and we'll ghost the shipping fees! Shipping is free on all items. Production time range is between 1-3 days. Depending on your location, shipping can vary from 3 days to 10 days.
Yes, it is safe. We utilize advanced encryption and security protocols to ensure the safety and confidentiality of your financial information. You can confidently use your credit/debit card on our website.
We only ship within the continental US and do not offer international shipping at this time.
If you wish to change or cancel your order, please send an email to support@scaryshirts.com with your order details within the first 24 hours of placing the order. After this window, we are not be able to accommodate changes or cancellations.
We do not currently offer gift cards or gift-wrapping services. However, we are considering these options for the future, so stay tuned for any updates!
No, you don't need to create an account to shop with us. However, by creating an account, you'll be eligible to receive coupons, sale notifications, and other exclusive promotions directly to your email, enhancing your shopping experience.
To apply a promo or discount code to your order, follow these steps:
- Navigate to the checkout page.
- Look for a dropdown menu colored red in the top right corner.
- Click on the dropdown.
- Enter your promo or discount code in the provided space.
- If the code is valid, your discount will be applied to your total.
Please note: Promo/discount codes cannot be applied to products already on sale. If you attempt to use a code on a sale item, it will not provide an additional discount.
If you receive an order that's damaged or not as you expected, immediate action is essential:
- Contact us within the first 30 days of receiving your order. Email us at support@scaryshirts.com
- Include your order number for quick reference.
- Ensure you attach clear photos of the damaged or incorrect item. This step is crucial for us to assist you effectively.
It's important to understand: If we don't receive your email with accompanying pictures within the first 30 days of you receiving the order, we won't be able to offer a refund or replacement. Always double-check your order details before confirming your purchase.
Absolutely. Protecting your personal information is of utmost importance to us. Here's how we ensure your privacy, particularly in relation to using Printify:
Data Encryption: When you make a purchase or access your account, all sensitive data, including personal details and payment information, are encrypted using advanced encryption technology to ensure they remain secure.
Limited Data Sharing: When you place an order, only the necessary details are shared with to facilitate the order fulfillment. This typically includes your name, address, and the product details. We have a robust privacy protocols to ensure your data is handled responsibly.
No Third-party Selling: We do not sell, trade, or otherwise transfer your personally identifiable information to external parties, unless it's essential to deliver the service you've requested (e.g., shipping an order).
Consent: By using our site and services, you consent to our privacy policy. If we decide to change our privacy policy, we will post those changes on this page.
Contact: If you have any concerns or questions about how your data is used or shared, especially with our partners, please feel free to reach out to us.
We recommend reviewing our privacy policy for more detailed information. You can find at the bottom of the page.
We understand how disappointing it can be to find the item you want is currently out of stock. Here's what you can do:
Wait for a Restock: Our inventory is constantly being updated. If an item is popular or recently sold out, there's a good chance we're already working to get it back in stock. You can periodically check our website or sign up for notifications (if available) to alert you when the product is back.
Explore Alternatives: While you wait for the item to be restocked, you might discover another product that you like equally or even more. We have a wide variety of items that might suit your taste.
Contact Us: If you have a particular attachment to a specific product, feel free to reach out to our customer service team at support@scaryshirts.com. They might provide insights on when an item might be back in stock or suggest similar alternatives.
Remember, our goal is to provide you with products you love. We appreciate your patience and understanding when certain items are temporarily unavailable.
Your feedback is invaluable to us. Here's how you can share your thoughts or get assistance:
Product Reviews: If you've made a verified purchase, you can leave a review on the product page. We appreciate both positive feedback and constructive criticism as it helps us improve our offerings.
Website or General Feedback: If you have suggestions, comments, or concerns about our website or any non-product specific issues, we'd love to hear from you.
Customer Service Assistance: For direct support or specific questions related to your orders or any other issues, please email us at support@scaryshirts.com. Our dedicated team will assist you promptly.
Thank you for taking the time to engage with us. Your insights and satisfaction are central to our continuous improvement.
Absolutely! We offer special pricing for bulk or wholesale orders. If you're interested in placing a large order or want to inquire about our wholesale rates, please reach out to us directly at support@scaryshirts.com. Our team will provide you with all the necessary details and assist you through the process.
Yes! When you create an account with us, you're automatically enrolled in our loyalty program. This means you'll receive exclusive notifications about promotions, sales, and special coupon drops. It's our way of saying thanks for being a valued member of our community.